TY  - BOOK
AU  - PHELPS GRAHAM ROBERT;
TI  - CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES
SN  - 978-81-7649-360-4
U1  - 658.812 
PY  - 1998///
CY  - NEWDELHI
PB  - VIVA BOOKS PRIVATE LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CUSTOMER RELATIONSHIP MANAGEMENT,CRM,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION, INDIA"
N1  - 1015
ER  -