TY  - BOOK
AU  - FORNELL CLAES;
TI  - THE SATISFIED CUSTOMER:WINNER AND LOSERS IN THE BATTLE FOR BUYER PREFERNCE
SN  - 978-1403981974
U1  - 658.8343 
PY  - 2007///
CY  - NEW YORK
PB  - PALGRAVE MACMILLAN
KW  - CONSUMER SATISFACTION
N1  - 1048
ER  -