TY - BOOK AU - PENDSE HARI PRADEEP; TI - BUSINESS ANALYSIS: VISUALIZING BUSINESS PROCESS SN - 978-81-203-3528-8 U1 - 658.4038 PY - 0000///0 CY - NEW DELHI PB - PRENTICE-HALL OF INDIA PVT LTD N1 - 1603 ER -