TY  - BOOK
AU  - CLAUS MOLLER;JANELLE BARLOW;
TI  - A COMPLAINT IS A GIFT: USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL
SN  - 0-07-058209-2
U1  - 658.812 
PY  - 2003///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 129
ER  -