TY  - BOOK
AU  - SAWYER DEBORAH C.;
TI  - COMPETITIVE STRATEGIES FOR SERVICES BUSINESS
SN  - 978-81-7992-942-1
U1  - 658.4012 
PY  - 2008///
CY  - MUMBAI
PB  - JAICO PUBLICATIONS
KW  - "SERVICE MANAGEMENT,STRATEGY"
N1  - 509
ER  -