TY  - BOOK
AU  - KENT D SELTMAN;LEONARD L BERRY;
TI  - MANAGEMENT LESSON FROM: MAYO CLINIC: INSIDE ONE OF  THE WORLD`S MOST ADMIRED SERVICE ORGANISATIONS
SN  - 978-0-07-159073-0
U1  - 658 
PY  - 2008///
CY  - NEWYORK
PB  - "MC-GRAW HILL,INC"
KW  - SERVICE MANAGEMENT
N1  - 950
ER  -