TY - BOOK AU - BATTERLEY RICHARD; TI - LEADING THROUGH RELATIONSHIP MARKETING: HOW WINNING ORGANISATIONS LEVERAGE STAKE HOLDER RELATIONS TO IMPROVE BUSINESS PERFORMANCE SN - 0 074 71374 4 U1 - 658.812 PY - 2004/// CY - NEW DELHI PB - TATA MC-GRAW HILL PUBLISHING COMPANY LTD KW - RELATIONSHP MARKETING N1 - 133 ER -