TY  - BOOK
AU  - BARLOW JANELLO;STEWART PAUL;
TI  - BRANDED CUSTOMER SERVICE: THE NEW COMPETITIVE ADNATAGE
SN  - 1-57675-298-4
U1  - 658.812 
PY  - 2004///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - "CUSTOMER SERVICES ,CUSTOMER SATISFACTION"
N1  - 133
ER  -