TY  - BOOK
AU  - MICHELLI JOSEPH A;
TI  - THE NEW GOLD STANDARD:5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER ..
SN  - 978-0-07-022174-1
U1  - 658.4092 
PY  - 2008///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - "HOTEL MANAGEMENT,LEADERSHIP,SERVICE MANAGEMENT"
N1  - 2451
ER  -