TY - BOOK AU - FINE DEBRA; TI - "THE BIG TALK:HOW TO WIN CLIENTS, DELIVER GREAT PESENTATIONS, SOLVE CONFLICT AT WORK" SN - 978-1-4013-0234-4 U1 - 658.45 PY - 2008/// CY - U S A PB - HYPERION KW - "COMMUNICATION SKILLS,CONFLICT MANAGEMENT,EFFECTIVE COMMUNICATION,PRESENTATION" N1 - 152 ER -