TY - BOOK AU - Kesavan R AU - Elanchezhian, C AU - Ramnath, B Vijaya TI - Total quality management SN - 978-81-89866-86-0 U1 - 658.562 PY - 2008/// CY - New Delhi PB - I.K. International Publishing House Pvt. Ltd. KW - Quality Management KW - TQM N1 - 2453 ER -