TY - BOOK AU - SAXENA K.B.C.;SHAH SANGEETA BHARADWAJ; TI - BUSINESS PROCESS OUTSOURCING:A STRATEGIC ADVANTAGE SN - 81-7446-532-4 U1 - 658.4058 PY - 2007/// CY - NEW DELHI PB - EXCEL BOOKS KW - OUTSOURCING N1 - 165 ER -