TY  - BOOK
AU  - "BHANOT, T,;"
TI  - "SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD"
SN  - 978-0385-52272-4
U1  - 658.812 
PY  - 2008///
CY  - U S A
PB  - DOUBLEDAY
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 168
ER  -