TY  - BOOK
AU  - JIM ASPLUND;JOHN H FLEMING;
TI  - HUMAN SIGMA:MANAGING EMPLOYEE CUSTOMER ENCOUNTER
SN  - 978-1-59562-016-3
U1  - 658.812 
PY  - 2007///
CY  - NEW YORK
PB  - GALLUP PRESS
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 168
ER  -