TY - BOOK TI - MANAGING DIFFICULT PEOPLE SN - 978-1-4221-9991-6 U1 - 658.3072 PY - 2008/// CY - "BOSTON, MASSACHUSETTS" PB - HARVARD BUSINESS SCHOOL PRESS KW - "CASE STUDY,HUMAN RESOURCE MANAGEMENT,MANAGING PEOLPLE" N1 - 1364 ER -