TY  - BOOK
AU  - RAI  ALOK KUMAR;
TI  - CUSTOMER RELATIONSHIP MANAGEMENT:CONCEPTS AND CASES
SN  - 978-81-203-3538-7
U1  - 658.812 
PY  - 2008///
CY  - NEW DELHI
PB  - PHI LEARNING PRIVATE LIMITED
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - WHIN00227
ER  -