TY  - BOOK
AU  - GARBER PETER R;
TI  - 25 REPRODUCIBLE ACTIVITIES FOR CUSTOMER SERVICE EXCELLENCE
SN  - 0-87425-848-0
U1  - 658.812 
PY  - 2005///
CY  - AMHERST
PB  - "HRD PRESS, INC."
KW  - "CUSTOMER SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT"
N1  - WHIN959
ER  -