TY - BOOK AU - BENOLIEL MICHAEL;CASHDAN LINDA; TI - THE UPPER HAND:WINNING STRATEGIES FROM WORLD-CLASS NEGOTIATOR SN - 978-1-59337-735-9 U1 - 658.4052 PY - 2009/// CY - AVON PB - PLATINUM PRESS KW - NEGOTIATION N1 - 905 ER -