TY  - BOOK
AU  - BELL CHIP R;PATTERSON JOHN R;
TI  - "CUSTOMER LOYALTY GUARANTEED:CREAT, LEAD, AND SUSUTAIN REMARKABLE SERVICE"
SN  - 978-1-59869-468-0
U1  - 658.812 
PY  - 2009///
CY  - "AVON, MASSACHUSETTS"
PB  - ADAMS MEDIA CORPORATION
KW  - "CONSUMER BEHAVIOUR,CONSUMER RELATIONSHIP MANAGEMENT"
N1  - 1112
ER  -