TY  - BOOK
AU  - HARVARD  BUSINESS  REVIEW;
TI  - MANAGING DIFFICULT INTERACTIONS:EXPERT SOLUTION TO EVERDAY CHALLENGE
SN  - 978-1-4221-2508-3
U1  - 658.405 
PY  - 2008///
CY  - "BOSTON, MASSACHUSETTS"
PB  - HARVARD BUSINESS PRESS
KW  - "CONFLICT MANAGEMENT,INTERPERSONAL CONFLICT,INTERPERSONAL RELATIONSHIP"
N1  - 2009\CRB\0
ER  -