TY  - BOOK
AU  - HARVARD  BUSINESS  REVIEW;
TI  - CONNECTING WITH YOUR CUSTOMERS
SN  - 978-1-4221-0323-4
U1  - 658.812 
PY  - 2006///
CY  - "BOSTON, MASSACHUSETTS"
PB  - HARVARD BUSINESS PRESS
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 2009\CRB\
ER  -