TY  - BOOK
AU  - DUTTA KIRTI;JAUHARI VINNIE;
TI  - "SERVICES:MARKETING, OPERATIONS AND MANAGEMENT"
SN  - 978-0-19-568908-2
U1  - 658 
PY  - 2009///
CY  - NEW DELHI
PB  - OXFORD UNIVERSITY PRESS
KW  - "MARKETING,OPERATIONS MANAGEMENT,SERVICE MANAGEMENT"
N1  - 9387
ER  -