TY - BOOK AU - RAMACHANDRAN SMITHA; TI - CUSTOMER MANAGEMENT IN RETAIL BANKING SN - 978-81-314-1508-5 U1 - 658.812 PY - 2008/// CY - HYDERABAD PB - ICFAI BOOKS KW - CUSTOMER MANAGEMENT KW - RETAIL BANKING N1 - 501 ER -