TY  - BOOK
AU  - NAYAR VINEET;
TI  - EMPLOYEES FIRST CUSTOMERS SECOND:TURNING CONVETIONAL MANAGEMENT UPSIDE DOWN
SN  - 978-1-4221-3906-6
U1  - 658.3152 
PY  - 2010///
CY  - "BOSTON, MASSACHUSETTS"
PB  - HARVARD BUSINESS PRESS
KW  - "CORPORATE CULTURE,CUSTOMER RELATIONSHIP MANAGEMENT,EMPLOYEE OWNERSHIP,ORGANISATIONAL CHANGE"
N1  - WHINS21496
ER  -