TY  - BOOK
AU  - WELLINGTON PAT;
TI  - EFFECTIVE CUSTOMER CARE
SN  - 978-0-7494-5997-0
U1  - 658.812 
PY  - 2010///
CY  - NEWDELHI
PB  - KOGAN PAGE INDIA PVT LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,,CUSTOMER SERVICES ,CUSTOMER SATISFACTION"
N1  - 99
ER  -