TY  - BOOK
AU  - GREENBERG PAUL;
TI  - "CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS"
SN  - 978-0-07-070252-3
U1  - 658.812 
PY  - 2010///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 220
ER  -