TY  - BOOK
AU  - BROWN STANLEY A ,GULYCZ MOOSHA 
TI  - PERFORMANCE DRIVEN CRM
U1  -  658.812  
PY  - 2002///
CY  - CANADA
PB  - JOHN WILY AND SONS PVT LTD
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 10572 / 02/11/2011
ER  -