TY  - BOOK
AU  - KAMIN MAXINE  
TI  - CUSTOMER SERVICE TRAINING
U1  -  658.3124  
PY  - 2006///
CY  - OXFORD
PB  - PERGAMON FLEXIBLE LEARNING  AN IMPRINT ELISEVIER
KW  - TRAINING AND DEVELOPMENT
N1  - IN892 / 02/12/2011
ER  -