TY - BOOK AU - LOVELOCK CHRISTOPHER ,WIRTZ JOCHEN ,CHATTERJEE JAYA TI - SERVICES MARKETING U1 - 658.8 PY - 2010/// CY - DELHI PB - PEARSON DORLING KINDERLEY INDIA PVT LTD KW - SERVICES MARKETING N1 - 10602 / 02/22/2011 ER -