TY  - GEN
AU  - COOK SARAH
TI  - CUSTOMER CARE EXCELLENCE: HOW TO CREAT AN EFFECTIVE CUSTOMER FOCUS
SN  - 978-0-7494-5705-1
U1  - 658.812 6
PY  - 1992///
CY  - LONDON
PB  - KOGAN PAGE LIMITED 
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
ER  -