TY  - GEN
AU  - BARNES CINDY AND BLAKE HELEN AND PINDER DAVID
TI  - CREATING AND DELIVERING YOUR VALUE PROPOSITION : MANAGING CUSTOMER EXPERIANCE FOR PROFIT
SN  - 978-0-7494-6090-7
U1  - 658.812 
PY  - 2010///
CY  - LONDON
PB  - KOGAN PAGE LIMITED
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
ER  -