TY  - GEN
AU  - RAVENSCROFF, TERRT
TI  - DEAR CUSTOMER SERVICES: : letters from the world's most troublesome shopper
SN  - 978-1-84317-296-3
U1  - 658.812 
PY  - 2008///
CY  - LONDON
PB  - MICHAEL, O'MARA BOOKS LIMITED
KW  - CUNSUMER RELATIONSHIP MANAGEMENT
N1  - C-7931/ 30-AUGUST-11; CONTINENTAL BOOK SUPPLIERS
ER  -