TY  - GEN
AU  - FITZSIMMONS, JAMES A.
AU  - FITZSIMMONS, MONA J.
TI  - SERVICE MANAGEMENT: OPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY
SN  - 978-0-07-061566-3
U1  - 658 
PY  - 2006///
CY  - NEW DELHI
PB  - TATA MCGRAW-HILL PUBLISHING COMPANY
KW  - SERVICE MANAGEMENT
N1  - 11089/ 18-OCTOBER-11; BOOK BASE
ER  -