TY  - GEN
AU  - PEPPERS, DON
TI  - MANAGING CUSTOMER RELATIONSHIP : A STRATEGIC FRAMEWORK 
SN  - 978-0-470-42347-9
U1  - 658.812 
PY  - 2011///
CY  - ONTARIO
PB  - JOHN WILEY AND SONS LTD. PUBLICATION
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - CRB/ 4698/ 6-JANUARY-12; Books World Enterprises
ER  -