TY  - GEN
AU  - JAUHARI, VINNIE
AU  - 
TI  - SERVICES: : MARKETING, OPERATIONS AND MANAGEMENT
SN  - 978-0-19-568908-2
U1  - 658.8 
PY  - 2009///
CY  - NEW DELHI
PB  - OXFORD UNIVERSITY PRESS
KW  - SERVICE MARKETING
KW  - OPERATIONS
KW  - SERVICES AMANEGENT
N1  - BOOK BASE; 11192/ 17-DECEMBER-11
ER  -