TY  - GEN
AU  - COLLIER; MARSHA
TI  - THE ULTIMATE ONLINE CUSTOMER SERVICE GUIDE: HOW TO GROW YOUR BUSINESS AND TRANSFORM YOUR BRAND THROUGH SMART COLLABORATION
SN  - 978-0-470-63770-8
U1  - 658.812 
PY  - 2011///
CY  - NEW JERSEY
PB  - JOHN WILEY AND SONS, INC
KW  - BRAND MANANGEMENT
N1  - CRB/ 4670/ JANUARY-12; BOOK WORLD ENTERPRISES
ER  -