TY  - GEN
AU  - HAYES, BOB E 
TI  - MEASURING CUSTOMER SATISFACTION AND LOYALTY: : SURVEY DESIGN, USE AND STATISTICAL ANALYSIS METHODS 
SN  - 978-81-224-2799-8
U1  - 658.8342 
PY  - 2010///
CY  - NEW DELHI
PB  - ASQ QUALITY PRESS
KW  - CONSUMER SATISFACTION
N1  - 833/ 14-FEBRUARY-12; VAKRATUND BOOK HOUSE
ER  -