TY  - GEN
AU  - CONLOW, RICK  
AU  - WATSABAUGH, DOUG
TI  - SUPERSTAR CUSTOMER SERVICE: IT'S ALL ABOUT CARE
SN  - 978-87-309-1865-8
U1  - 658.812 
PY  - 2011///
CY  - NEW DELHI
PB  - VIVA BOOKS
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
ER  -