TY - GEN AU - VIEIRA, WALTER TI - WORLD PASSPORT FOR GLOBAL MANAGERS SN - 978-81-7806-184-6 U1 - 395.52 PY - 2010/// CY - NEW DELHI PB - UNICORN BOOKS KW - BUSINESS ETIQUETTE N1 - Preface by William Thourlby Prologue Introduction 1. Is Etiquette Artificial and Outdated? Be Yourself, Be Natural Elements of Good Business Etiquette Musings: Why National Culture Counts Musings: Individual Behaviour Projects the Country’s Image Musings: Some Norms are Universal 2. Learning by ‘See and Do Likewise’ Does this Always Work? Musings: Segmenting and Communities A Need for Behaving Appropriately Musings: And There Are No Precedents 3. Personal Grooming Our Biggest Obstacle is Our Own Ignorance On Hair, Teeth and Fingers – The Danger Areas 4. A Sense of Dress – In Context and Appropriate Business Wear: Style and Function Musings: It’s Just Not Done Musings: Looking Down and Up What’s Right or Not Quite – For the Men What’s Right or Not Quite – For the Women 5. Non-Verbal Communication It Says More Than Words – Spoken or Written Musings: Lack of Courtesy through Non-Verbal Communication Musings: Again the Great Divide – Understanding Non-Verbal Communication Musings: Corporate Indiscretion The Non-Verbal Message 6. Verbal Communication Tell Enough, Just Enough A Common Wavelength Musings: Good Human Relations – Based on Empathy Introductions – The Rules are Simple The Visiting /Name Card Understanding Paralinguistics Helps Understand Other Cultures Musings: Tune in to Tones 7. Use of the Telephone – Sometimes the Only Entry Point For Relationships A Summary of Do’s and Don’ts on the Telephone 8. A Sense of Time As an Individual Commitment As a Projection of the Image of the Organisation As a Corporate Promise Time Across Cultures Musings: Building Trust, Takes Time 9. Being Discreet – How Much is Too Much? Musings: On Discretion and the Lack of It Musings: Discretion in Action Courteous, Pleasant and Positive Musings: Vignettes of Courtesy in Different Countries Key Office Etiquette Tips 10. Entertaining in Business Power Breakfast Lunch Afternoon Tea Dinner 11. Entertaining and Being Entertained What Do You Do Before, During and After Musings: Fingers, Forks and Knives Musings: The Little Things That Count in the Way We Eat Musings: Coming to the End of the Meal 12. The Cocktail Party – Use and Abuse Musings: Too Much Alcohol damages Livers and Careers 13. Giving and Receiving Gifts A Norm in Business or a Bribe? What you should and should not give 14. Neutral Conversations The Great Facilitator Musings: Courtesy with Thoughtfulness 15. Business Etiquette towards Elders and Women 16. Business Etiquette towards Superiors and Clients 17. Business Etiquette with Client Personnel and Subordinates Musings: ‘After You, Please’ Musings: Universal Rule and Regional Rules 18. Different Strokes for Different Folks Musings: Some Things Remain the Same While Some Things Change Musings: In Global Business, the Key to Success is Your Range of Flexibility N2 - World Passport is a concise guide to navigating successfully in the global village. Technical knowledge and managerial skills are essential. But they are not enough. You need a high order of human skills. And experts in international business admit that success in managing people in different continents and building relationships and trust, depends on Business Etiquette. It is therefore worth spending time and trouble to learn more about Business Etiquette. World Passport is only an introduction. Walter Vieira dips into 40 years of experience as a global manager and management consultant, operating across four continents. This book is filled with first hand, personal experiences and written in Walter’s inimitable style – simple, lucid, direct and with a touch of humour. A characteristic of his 10 other books. World Passport may motivate you to read more, observe more, and learn more, about the different ways in which people do things and how they are different from ours. And help you to behave appropriate in varied situations always with the theme – ‘show consideration for others’. Business Etiquette can then be connected to Business Success – especially on the global platform – because Manners maketh the businessman ER -