TY  - GEN
AU  - CHATURVEDI, P.D
TI  - BUSINESS COMMUNICATION: : CONCEPTS, CASES, AND APPLICATIONS
SN  - 978-81-317-1872-8
U1  - 651.7 
PY  - 2011///
CY  - DELHI
PB  - PEARSON EDUCATION LIMITED
KW  - BUSINESS COMMUNICATION
N1  - Table of Content

Preface
PART 1 THEORY OF BUSINESS COMMUNICATION
The Profile of an Effective Communicator: A Case Study
1.Nature and Process of Communication
2.Organizational Communication
3.Intercultural Communication Skills


PART 2 FORMS OF BUSINESS COMMUNICATION
4.Oral Communication
5.Conversation Skills
6.Listening
7.Non-verbal Communication
8.Written Business Communication


PART 3 TYPES OF WRITTEN BUSINESS COMMUNICATION
9.Business Letters, Memos and E-mails
10.Report Writing


PART 4 APPLICATIONS OF BUSINESS COMMUNICATION
11.Presentation Skills
12.Negotiation Skills
13.Business Etiquette
14.CVs, Personal Interviews, and Group Discussions
15.Writing a Summer Project Report
16.Written Analysis of Cases

Appendix 1: Grammar, Usage, and Style

Appendix 2: The Process of Research

Appendix 3: A Sample Report

ER  -