TY  - GEN
AU  - HOFFMAN, MICHAEL R.
TI  - CUSTOMER WORTHY: WHY AND HOW EVERYONE IN YOUR ORGANIZATION MUST THINK LIKE A CUSTOMER
SN  - 978-0230-33054-2
U1  - 658.812 
PY  - 2010///
CY  - NEW DELHI
PB  - PARAMOUNT MARKET PUBLISHING, INC.
KW  - CUSTOMER PERFORMANCE MEASUREMENT
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
ER  -