TY  - GEN
AU  - PATTERSON, KERRY: GRENNY, JOSEPH, MCMILLAN, RON, SWITZLER, AL
TI  - CRUCIAL CONFRONTATIONS: TOOLS FOR RESOLVING BROKEN PROMISES, VIOLATED EXPECTATIONS, AND BAD BEHAVIOR
SN  - 978-0-07-060005-8
U1  - 658.4052 
PY  - 2005///
CY  - NEW DELHI
PB  - TATA MCGRAW-HILL EDUCATION PRIVATE LTD.
KW  - CONFRONTATION
ER  -