TY - GEN AU - LINES, HILARY: RHODES-SCHOLES JACQUI TI - TOUCH POINT LEADERSHIP: CREATING COLLABORATIVE ENERGY ACROSS TEAMS AND ORGANIZATIONS SN - 978-0-7494-6578-0 U1 - 658.4092 PY - 2013/// CY - LONDON PB - KOGAN PAGE INDIA PRIVATE LIMITED KW - LEADERSHIP N1 - Table of Contents Our ethical code Acknowledgements Introduction The Touchpoint Leadership proposition The benefits of Touchpoint Leadership About this book 01 The case for Touchpoint Leadership The leadership challenge – and the paradoxes Seeing leadership through a new lens: the Touchpoint Leadership proposition The three domains of Touchpoint Leadership 02 Priming the touchpoint to become relational Being fully present at the touchpoint Personal growth through interaction at the touchpoint Developing a relational perspective Looking forward 03 Pivotal relationships – creating value within the organization Connecting and reinforcing difference Igniting connective energy at the touchpoint Holding the relational space Looking forward 04 Transforming partnership through the touchpoint Introduction The professional partnership ‘brand in action’ Building a coherent client relationship through connecting internal touchpoints Footnote: partnering for client service across the business Summary 05 Building and sustaining the collaborative enterprise Introduction Building connective leadership – vertically and horizontally Catalysing connective learning Trusting to act responsibly and freely Conclusion 06 Developing touchpoint mastery Introduction A framework for learning The Touchpoint Leadership developmental framework Summary Index Collapse N2 - Our world has many obvious leaders: captains of industry, high-achieving academics, CEOs, statesmen, champion athletes. But we also depend on leaders whose work is usually not so visible. They are all around us, filling crucial roles at every level of society, in all kinds of organizations and in our communities, enriching the lives of those around them and making the world a better place. The Unknown Leader celebrates these leaders among us and invites you to join them. Hussein A. Al-Banawi shares the inspiring stories of some of today's Unknown Leaders and shows how they discovered their hidden talents through hard work, reflection and continual learning. He also recounts his own lifelong journey toward leadership and the invaluable lessons he gained from unusual friendships, daunting challenges, tough decisions, victories and defeats. And Al-Banawi explains the six crucial qualities every aspiring leader must develop, with specific advice about how to enhance these qualities in yourself. Whether you are a student, a mid-career professional, an entrepreneur, or anyone seeking a richer and fulfilling life, The Unknown Leader will be a powerful guide and companion in your own lifelong journey ER -