TY - BOOK AU - WALTERS, LILLY TI - WHAT TO SAY WHEN: A COMPLETET RESOURCE FOR SPEAKER, TRAINER AND EXECUTIVES SN - 9780070680388 U1 - 658.452 PY - 1995/// CY - NEW YORK PB - MCGRAWHILL KW - BUSINESS PRSENTATION KW - PUBLIC PEAKING ER -