TY  - GEN
AU  - GUPTA, N SRINIVASA
AU  - VALARMATHI, b.
TI  - TOTAL QUALITY MANAGEMENT: N SRINIVASA GUPTA AND B. VALAMATHI
SN  - 9780070153646
U1  - 658.562 
PY  - 2009///
CY  - NEW DELHI
PB  - TATA MCGRAW-HILL
KW  - TOTAL QUALITY MANAGEMENT
N1  - 
1. Introduction to Total Quality Management
2. Customer Satisfaction
3. Statistical Process Control
4. TQM Tools
5. Quality Systems

Summary
Review Questions

N2  - Total Quality Management is an effective tool to manage and lead organizations towards the path of quality and excellence. This book deals with the fundamental principles, significance and implementation techniques of quality management. Comprehensive in its coverage, the book targets undergraduate engineering students of various universities
ER  -