TY  - BOOK
AU  - MR. WADKAR, VIKAS
TI  - ADAPTING E-CRM: A STRATEGIC MOVE: A CASE STUDY WITH SPECIAL REFERENCE TO GATI LTD.,
PY  - 2014///
CY  - MUMBAI
PB  - IES MANAGEMENT COLLEGE AND RESEARCH CENTRE
KW  - E-CRM
N1  - NAME OF THE GUIDE: PROF. HIRENDRA SONI
ER  -