TY  - BOOK
AU  - Blomquist, R and 
AU  - Dahl, J
AU  - Haeger, T
TI  - Developing and managing customer relationships: plans for implementation
SN  - 8179292436
PY  - 2008///
CY  - New Delhi
PB  - Infinity Books
KW  - Cutomer relationship management
ER  -