TY - BOOK AU - Petters, Tom TI - The Little Big Things: 163 ways to pursue excellence SN - 9780061894084 PY - 2010/// CY - New York PB - Harper Studio KW - MANAGERIAL SKILLS KW - Industrial management N1 - Introduction -- Little: -- 1: It's all about the restrooms! -- 2: Small stuff matters-a lot! -- 3: Flower power! -- 4: Master the fine art of -nudgery! -- Excellence: -- 5: If not excellence, what? If not excellence now, when? -- 6: Whither excellence? Or: asleep at the wheel -- 7: Quality: you'll know it when you see it -- 8: Excellence is -- Special Section: Guru Gaffes -- Crisis: -- 9: That which goeth up and up and up doth not goeth more up and more up and more up forever and ever and ever -- 10: Good things (especially in bad times?) come in threes -- 11: Get China on your mind! Get India on your mind! -- Opportunity: -- 12: Tough times? Matchless opportunity! -- 13: Boring is beautiful! (Or at least it can be) -- 14: Old rules (yes, even in the "Age of the Internet") -- 15: Build green now (no excuses!) -- 16: Bottom line in bad times: obsess over the top line -- Resilience: -- 17: Swan dive: guide to getting on with getting on -- 18: Lifetime employment is dead; your career is not -- 19: Failure-celebrate it! -- 20: World's worst advice (please ignore it) -- Special Section: Recession 46: Forty-six "secrets" and "strategies" for dealing with the gut-wrenching downturn of 2007++ -- Self: -- 21: You are your product-develop it -- 22: Job one: amuse yourself! -- 23: Fitness power = staying power -- 24: Mental gymnastics, urgency of -- 25: You are your story! So work on it! -- 26: Develop your RPOV8-ASAP! -- Others: -- 27: Kindness is free! -- 28: Civil! Civil! Civil! -- 29: Listen to Ann-and "act accordingly" -- 30: Being there (Or: how I learned first principles from my grandfather's last rites) -- 31: Appreciating the great battle: case for consideration -- 32: Thoughtfulness is free (or close thereto) -- Connection: -- 33: Only connect -- 34: They liked Ike (because Ike liked them) -- 35: Always make it personal -- 36: Commit "acts of deliberate relationship enhancement" -- Attitude: -- 37: Put the "eye-sparkle factor" on your menu -- 38: Pleasant, caring, engaged-at 6 am! -- 39: Hire "cheerful"-Or: that damned AV guy! -- 40: Which "flag" are you waving? -- Performance: -- 41: It's showtime! All the time! -- 42: Work (like a demon) on your first impressions -- 43: Work (like a demon) on your last impressions -- 44: Work on your presentation skills (Or: 17 minutes can change the world!) -- Work: -- 45: On being a "professional" -- 46: Everything passes through finance (and so should you) -- 47: What's on the agenda? Why don't you decide? -- 48: We are all in sales-period -- Initiative: -- 49: Make that "three-minute call"! Today! Now! -- 50: Show up! (it's a start) -- 51: Get up earlier than the next (in this case) gal -- 52: Make an insane public effort -- Leadership: -- 53: To lead is to measurably help others succeed -- 54: At their service -- 55: Have you "hosted" any good employees lately? -- 56: Sacred trust -- 57: Rat psych rules!-Or: deploying positive reinforcements' incredible potency -- Words: -- 58: What do you think? -- 59: Thank you -- 60: I'm sorry -- 61: Words of truth-from a fiction writer -- Networking: -- 62: One line of code: shortest distance between "critic" and "champion" -- 63: Suck down for success -- 64: Formula for success: C(I) > C(E) -- 65: How does your "inside game" measure up? -- Lunch: -- 66: Across the board: cross-functional collaboration is issue #1 -- 67: Getting along and going to lunch: solving the cross-functional cooperation problem -- Special Section: Equations: engineer's view of the secrets of effective implementation -- Yes: -- 68: Just say yes!-Or: a lesson from my mother-in-law -- 69: For the sheer glorious 24/7 fun of it! -- No: -- 70: To-don'ts are more important than "to-dos" -- 71: Some things worth doing are worth doing not particularly well -- Customers: -- 72: It's 11am-have you called a customer today? -- 73: There's nothing but nothing better than an angry customer! -- 74: What we have here is a failure to overcommunicate -- Action: -- 75: Trying my damnedest! Wrong answer! -- 76: It is not enough to care! -- 77: Captain "Day" and Captain "Night": a tale of two deployments and two suggestions -- 78: If you want to find oil, you must drill wells -- Change: -- 79: Zen and the art of achieving change where it already exists -- 80: Way of the demo -- 81: Big change-all at once! -- 82: Big change-in a short time -- 83: Clever? Never! -- Special Section: You, me, and Charlie Wilson's war -- Passion: -- 84: I second that emotion! -- 85: One rule! Much gold! -- 86: Seize the moments -- Presence: -- 87: Managing by wandering around-it's all around you! -- 88: All senses! Or nonsense! -- 89: Leave your wallet (or pocketbook) at home -- 90: Get down from your pedestal-and beware the sound of laughter! -- 91: Big plan? No, small steps (steps on the ground) -- Talent: -- 92: Hiring: do you approach it with unabashed fanaticism? -- 93: Promotion: are you building a "two per year" legacy? -- 94: Development: are you finding and cultivating first-rate (Godlike) first-line supervisors? -- 95: People who lead people: you = your development track record -- People: -- 96: It's ALL (All!) about the quality of the workforce -- 97: Up with people! Up your people budget! -- 98: Cherish the last two-percenters -- 99: Excitement axiom-and the people corollary -- Gender: -- 100: Pronoun power!-Or: the customer is "she" -- 101: Women lead! (Can men learn to be good sports about it?) -- 102: Men, "Get the facts": women are different -- 103: Dressed for success? Or: what the history of the women's suffrage movement taught me about hanging in and hanging in -- Innovation: -- 104: Audacity of --research! -- 105: Adhocracy-love it or leave it -- 106: Beyond excellence: berserk standard -- 107: Out of the shadows: skunkworks, revisited -- 108: S A V (no, it's not a kind of truck) -- 109: What have you prototyped lately? -- 110: Hell hath no fury: celebrate "disturbers of the peace" -- 111: Innovation15: what we know so far -- Listening: -- 112: Now hear this! Listening is the ultimate "core competence" -- 113: Are you an "18-second manager"? -- 114: Get the story, give the respect -- Special Section: Quotations 34 -- Curiosity: -- 115: If you have to ask-then ask (and ask and ask) -- 116: Reward DNK (Do not know) -- 117: Work the watercooler-Or: are you gossiping enough? -- Learning: -- 118: Making the grade: lifelong learning is a mission-statement must -- 119: Out-study 'em! -- 120: Out-read 'em! -- 121: Out-write 'em! -- 122: Now enrolling: people's MBA -- Time: -- 123: It might be later than you think -- 124: Time off for smart behavior -- 125: Time out for daydreaming! -- 126: Master the art of milestoning -- Design: -- 127: Design is everywhere! -- 128: Is it "lickable"? -- 129: Design sign: can you get there from here? -- 130: Love + hate = design power -- Details: -- 131: Case of the two-cent candy -- 132: If the envelope doesn't fit, forget it! -- 133: It's all about the mud -- 134: Think billboard sign-we care-we don't care -- Grunge: -- 135: Enemy within-or: there is no cost higher than the cost of rigidity -- 136: Become a decentralization dervish! -- 137: Play the great grunge removal game! -- 138: 1 percent drill: clearing away a world of "slop" in just 45 minutes -- 139: Goal: to make "common sense" more common -- Enterprise: -- 140: Organization is "people serving people" (period!) -- 141: PSF mandate: "work worth paying for" -- 142: Don't let the "enemy" rule your life -- 143: Love your competitors -- Special Section: Top 50 "Have Yous" -- Reimaging: -- 144: Create a "Cathedral"! (if not, what?) -- 145: Enable dreams (if not, what?) -- 146: Launch "Project Ray" -- 147: Realism? Not on my watch! -- Wow: -- 148: If no WOW, then no go -- 149: What makes you so special?-Or: "Only" beats "Best" -- 150: Is it "gaspworthy"? -- 151: Extremism in the defense of WOW is no vice -- Now: -- 152: Welcome to the age of metabolic management -- 153: Walls of "yesterdays" Walls of "tomorrows" -- 154: Pissing away your life: like it or not, work is life! -- Impact: -- 155: Forget longevity-think "dramatic frenzy" -- 156: How about replacing your "wish it were" list with a "do it now" list? -- Special Section: Heart of business strategy: -- Success: -- 157: 3H Model of success -- 158: 5-word, 5-point "complete" "excellence manifesto" -- 159: Full Nelson-Or: 13 lessons on "navigating" excellence -- 160: Cheat sheet for tough time (and other times, too) -- Big: -- 161: Retirement sucks -- 162: Think legacy! -- 163: Don't forget why you're here! -- N2 - Offers a collection of business success tips that encourages a back-to-basics approach in order to learn to excel at the people side of business ER -