TY - GEN AU - Ahuja, Vandana TI - Digital Marketing SN - 9780199455447 U1 - 658.8 ( E-Mar) PY - 2015/// CY - New Delhi PB - Oxford Unversity Press KW - E-marketing N1 - Section 1 Marketing in the Digital Era Chapter 1 E-marketing Chapter 2 The Online Marketing Mix Chapter 3 The Online Consumer Chapter 4 Customer Relationship Management in a Web 2.0 World Section 2 Business Drivers in the Virtual World Chapter 5 Social Media Chapter 6 Online Branding Chapter 7 Traffic Building Chapter 8 Web Business Models Chapter 9 E-commerce Section 3 Online Tools for Marketing Chapter 10 Engagement Marketing through Content Management Chapter 11 Online Campaign Management Chapter 12 Consumer Segmentation, Targeting, and Positioning using Online Tools Chapter 13 Market Influence Analytics in a Digital Ecosystem Section 4 The Contemporary Digital Revolution Chapter 14 Online Communities and Co-creation Chapter 15 The World of Facebook Chapter 16 The Future of Marketing—Gamification and Apps N2 - Digital Marketing is designed as a textbook for management students specializing in marketing. The book undertakes a discussion on the various digital media and analyses how the field of marketing can benefit from them. The book is divided into four sections. The first section, Marketing in the Digital Era starts with an overview of e-marketing followed by the online marketing mix in the digital framework. It then discusses the role of the online consumer followed by CRM strategies which organizations can use with the help of the digital medium to retain and grow customer relationship. Section 2, Business Drivers in the Virtual World deals with the realm of social media followed by online branding, building traffic, web business models, and eCommerce. Section 3, Online Tools for Marketing deals with various web tools for building consumer engagement, content management, campaign management, consumer segmentation, and building market influence. Finally, section 4, The Digital Revolution and Facebook deals with the world of online co-creation communities, and offers in depth discussion on Facebook marketing apart from other web-based tools for marketing. Numerous examples, exhibits, case studies, and illustrations have been included to help students assimilate the concepts better. Each chapter contains a set of concept review questions, and critical thinking questions to test the knowledge gained. A section on practicing digital marketing at the end of every chapter attempts to take the student into the real-world ER -