TY  - BOOK
AU  - "Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve Walton"
TI  - Successful service operations management
SN  - 9.78032E+12
U1  - 658.7 
PY  - 2006///
CY  - Delhi
PB  - Cengage learning
KW  - Operations management
ER  -